Cancellation & Refund Policy

At Crewshoot, we understand that plans change. Our cancellation policy is designed to be fair to both clients and our creators, who travel and prepare for each shoot.

Our refund policy is based on the timeline of your cancellation request:

• More than 48 hours: Full refund or free rescheduling to a future date.
• 24 to 48 hours: 50% refund or free rescheduling to a future date within 30 days.
• Less than 24 hours: No refund applicable as creators have already been assigned and prepared.
• On the day: No refund or rescheduling credit. Full booking amount is forfeited.

• Rescheduling requests made more than 48 hours before shoot: FREE, unlimited.
• Rescheduling 24–48 hours before: ONE free reschedule allowed per booking.
• Same-day rescheduling: subject to creator availability, may incur a ₹500 rescheduling fee.
• All rescheduled shoots must be booked within 60 days of original shoot date.

• Approved refunds are processed within 5 to 7 working days.
• Refunds are credited to the original payment method (UPI/bank/card).
• Razorpay/payment gateway charges (if any) are non-refundable.
• GST paid on services is non-refundable as per Indian tax law.

• Add-ons are refundable only if cancellation is made more than 48 hours before the shoot.
• Drone Shot add-on: fully refundable if cancelled by client 24+ hours prior, OR if Crewshoot cannot execute it due to weather/location restrictions.
• "No Watermark" add-on: non-refundable once the reel has been delivered without the watermark.

If only part of the package was delivered (e.g., 1 reel instead of 2): A proportional refund for the undelivered portion will be issued, OR the missing reel will be delivered at no extra charge within 48 hours.

• Full package cancellation more than 7 days before: 80% refund.
• Full package cancellation 3–7 days before: 50% refund.
• Less than 3 days before: no refund.
• Rescheduling: free if requested 7+ days before first event.

If you believe a refund has been unfairly denied, please email crewshoot25@gmail.com with subject: "Refund Dispute — [Booking Name]".

For cancellation, refund, or rescheduling:
📧 crewshoot25@gmail.com
📱 +91 93603 31912 (WhatsApp)
🌐 www.crewshoot.in